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CHU have been operating as the leading Strata Underwriting Agency in Australia for over 40 years. We have maintained this market position because of our greatest asset, our people. Our customers are at the heart of what we do and creating an exceptional customer experience is our focus.

It’s important to us that our people also receive meaningful rewards for the good work that they do. Our rewards are constantly evolving so our people are not only rewarded for excellent work but supported to achieve a strong work-life balance. We regularly receive positive feedback about our unique culture and it remains one of the key reasons our employees love working at CHU and continue to refer us to their family and friends.

At CHU, diversity and inclusion is central to our culture, policies and practices. We know that a flexible working environment supports our people to work their best in the way that suits them.

Our Hybrid Working Model enables our people to design a way of working that suits them. Whether that’s remote working, or later working hours, or working from home to make the school pick up and drop off, we want our people to work in the way that fulfills them and gives the best work-life balance.

Our values are also a central part of our everyday approach and ensure we strive to provide first class service and a first class experience through all our interactions.

People First: We treat all of our relationships with care and make it our business to exceed our customer expectations and experience.

Unity: We stand as one by taking accountability for our individual contribution, helping each other out, sharing knowledge and working together to create solutions.

Lead the Way: We are always looking to grow and we won't rest on our laurels in order to remain relevant.

CHU has proudly been awarded and recognised for our contribution to the strata insurance industry. Over the years, we’ve been awarded several industry awards, voted by our peers, customers and partners. Our most recent awards are as follows

  • Insurance Business Australia Awards 2024 - Claims Team of the Year 2024
  • Insurance Business Australia Awards 2024 - Woman of Distinction Award 2024, Claire Burke, Manager National Specialty Risk at CHU 
  • The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) - Winner of Excellence in Environmental, Social, and Governance Change 2024
  • The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) Underwriting Agency of the Year 2023
  • The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) Underwriting Agency of the Year 2022
  • Insurance Business Australia Underwriting Agency of the Year 2022
  • In February 2022, CHU was granted certification as a Family Inclusive Workplace™ by Parents at Work organisation and UNICEF Australia.

At the heart of CHU’s company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas, shared experiences and access to a flexible work environment.

We celebrate our accreditation as a Family Inclusive Workplace and actively encourage team members to shape their own success by empowering progressive choices, promoting a focus on balance and flexibility and enabling a collective company mindset of acceptance and respect. We are excited for you to share the part you can play in this vision and help us shape our unique narrative. 

We commit to enhance our culture though the employment of the best person for the role and promotion of a work environment that supports a diversity of talent.  

This means every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future. To be a member of the CHU Team is to be a proud advocate in welcoming all individuals in our community. 

We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need during the recruitment and interview process. We are committed to creating a psychologically safe recruitment experience.

We will discuss with you potential solutions to ensure we best accommodate your needs and that you are comfortable throughout the process. We would like to give every potential applicant an equal opportunity to be considered for the role.