So many reasons to CHUse CHU!
We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry. A career at CHU is an opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected. Everything that we do at CHU is viewed through our CHU customer lens. That includes leading the way in environment and sustainability, diversity and inclusion and AI and technology initiatives for the strata community
All about CHU
CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.
Working with CHU
When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture. To support and reward you, we offer:
- Work where suits you best - we are proud of our leading, inclusive and flexible hybrid work model
- Real connection and interaction - we offer regular Company wide team & ConnecCHUn Days
- Hard work deserves recognition - competitive salary packaging and annual bonus scheme
- Grow your future savings - employer matched superannuation contributions
- Take the stress out of the unexpected – access up to 4 extra flexible paid leave days for life’s ups and downs
- Celebrate the joy of parenthood - 18 weeks paid parental leave
- We support your charitable work - access to a paid volunteer day each year
- Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance
- Grow with us - professional development and study assistance and study leave
- Support when you need it most - extensive health and wellbeing initiatives
- Diversify your experience - Work and Travel Adventure Program, Career Breaks
- Family first - CHU are accredited as a Family Inclusive Workplace 2022 - 2028
- You can be you - CHU are recognised as an Inclusive Employer 2025/26 by the Diversity Council Australia
For further information, head to the benefits section of our careers page.
What your new job looks like
You will be responsible for defining the digital rules that govern automated decisions, identifying growth opportunities in market segments, and ensuring that our pricing remains competitive.
The role will involve;
- Driving portfolio analytics to uncover growth opportunities, optimise strike rates, retention, and identify strengths and weaknesses
- Shaping pricing and product strategies, including dynamic pricing, cover optimisation, and excess/sub‑limit frameworks
- Leading digital transformation initiatives to streamline underwriting, enhance automation, and refine referral rules, question sets, and workflow efficiency
- Championing data innovation by developing data‑driven question frameworks, confidence scoring, and predictive insights
- Partnering with Marketing, Sales, and Actuarial to build feedback loops that inform product development, cross‑sell strategies, and targeted growth initiatives.
- Defining and delivering next‑generation reporting, dashboards, KPIs/OKRs, and governance structures to track the impact of pricing, product, and automation enhancements.
We'd love to meet you
Especially if you can talk to us about your:
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5-7+ years' experience in General Insurance including extensive experience in underwriting, portfolio or product management
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Advanced Data Literacy showcasing proficiency in slicing and dicing large datasets (Excel, SQL, Power BI, or Tableau)
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Proven track record in developing pricing strategies that balance growth with loss ratio stability
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Experience working with automated underwriting engines or rules-based digital platforms
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Commercial Acumen with ability to translate complex data into clear sales initiatives for Underwriting/Distribution teams
Desirable
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Product Knowledge - familiarity with strata (or at least property) insurance product lines
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Understanding of API-driven environments and/or property data ecosystems
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Proven track record in leading change and transformation initiatives
Our commitment to you
At the heart of CHU’s company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas, shared experiences and access to a flexible work environment. Every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future. We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need. We are committed to creating a psychologically safe recruitment experience.
