Claims Consultant - CAT Team - 12 month Fixed Term Contract
13/01/2026
13/02/2026
Fixed Term Contract
National
Claims
Opportunity to elevate your career with an industry leading, award winning business offering purpose driven work, meaningful organisational values, an inclusive culture & curiosity for new ideas, innovation & growth.
Job Description
So many reasons to CHUse CHU!
We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability.
A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.
All about CHU
CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.
Working with CHU
When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture. To support and reward you, we offer:
Work where suits you best - we are proud of our leading, inclusive and flexible hybrid work model
Real connection and interaction - we offer regular Company wide team & ConnecCHUn Days
Hard work deserves recognition - competitive salary packaging and annual bonus scheme
Grow your future savings - employer matched superannuation contributions
Take the stress out of the unexpected – access up to 4 extra flexible paid leave days for life’s ups and downs
Celebrate the joy of parenthood - 18 weeks paid parental leave
We support your charitable work - access to a paid volunteer day each year
Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance
Grow with us - professional development and study assistance and study leave
Support when you need it most - extensive health and wellbeing initiatives
Diversify your experience - Work and Travel Adventure Program, Career Breaks
Family first - CHU are accredited as a Family Inclusive Workplace 2022/25
You can be you - CHU are recognised as an Inclusive Employer 2025/26 by the Diversity Council Australia
For further information, head to the benefits section of our careers page.
Desired Skills and Experience
What your new jobs looks like
As a Claims Consultant, you will work within our Claims Team focusing on end-to-end claims management, driving outstanding customer experience and delivering market leading claims service through quality technical response. This position is available on a 12-month fixed term contract basis.
The position is diverse, and includes the following key elements:
Manage a portfolio of strata claims within agreed timeframes
Ensure the delivery of a "Concierge" claims service on every claim
Ensure regular and accurate reporting is provided to the Claims Managers
Assist with overflow of claims matters from other branches
Providing risk insights and guidance to the Underwriting team
We'd love to meet you ...
Especially if you can talk to us about your:
Minimum 2 years property claims experience, preferably strata
Sound working knowledge of claims operations and understanding of quality service standards
Strong problem solving and ability to think analytically
Comprehensive experience in dealing with loss adjusters, repairers, brokers, strata managers etc.
Demonstrated high level of organisational and time management skills
ANZIIF Cert IV or equivalent (or working towards), desirable but not essential
Our commitment to you
At the heart of CHU’s company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas, shared experiences and access to a flexible work environment. Every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future. We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need. We are committed to creating a psychologically safe recruitment experience.
