Opportunity to elevate your career with an industry leading, award winning business offering purpose driven work, meaningful organisational values, an inclusive culture & curiosity for new ideas, innovation & growth.
Job Description
So many reasons to CHUse CHU!
We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability.
A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.
All about CHU
CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.
Working with CHU
When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture. To support and reward you, we offer:
Work where suits you best - we are proud of our leading, inclusive and flexible hybrid work model
Real connection and interaction - we offer regular Company wide team & ConnecCHUn Days
Hard work deserves recognition - competitive salary packaging and annual bonus scheme
Grow your future savings - employer matched superannuation contributions
Take the stress out of the unexpected – access up to 4 extra flexible paid leave days for life’s ups and downs
Celebrate the joy of parenthood - 18 weeks paid parental leave
We support your charitable work - access to a paid volunteer day each year
Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance
Grow with us - professional development and study assistance and study leave
Support when you need it most - extensive health and wellbeing initiatives
Diversify your experience - Work and Travel Adventure Program, Career Breaks
Family first - CHU are accredited as a Family Inclusive Workplace 2022/28
You can be you - CHU are recognised as an Inclusive Employer 2025/28 by the Diversity Council Australia
For further information, head to the benefits section of our careers page.
Desired Skills and Experience
What your new job looks like:
You will be part of a dynamic team, with a culture that is less structured and more start-up, that is continuously providing industry-leading innovative solutions in the Strata Insurance space. As a business analyst in a vibrant and energetic IT Solutions team, you will be responsible for exciting new initiatives, managing the full lifecycle; from stakeholder engagement, requirements gathering, solution design, functional needs, to implementation, providing support for roll out and training and providing production support. You’ll be exposed to and expected to help drive significant gains in operational efficiency, in an already highly system augmented operation, with a focus on identifying and understanding how the latest technology enablers like embedded LLM, Agentic, and other AI driven processes in an openly experimental environment.
On a day-to-day basis you will be:
Collaborating with stakeholders to gather and document detailed business requirements, translating business needs into actionable insights
Excelling at capturing user stories, defining requirements, managing ambiguity, all while demonstrating strong interpersonal and influencing skills
Producing detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities to streamline and automate processes
Working closely with developers to design value-driven solutions and provide support to the team to ensure successful implementation
Maintaining and updating relevant documentation and specifications for proposed system changes
Using Agile project management techniques to prioritise project features
Demonstrating an ability to work in a fast-paced, dynamic environment; with a passion for embracing new technologies
We'd love to meet you, especially if you can talk to us about your:
Proven experience as a Business Analyst within the general insurance industry with expertise in business process re-engineering, process modelling, and IT systems implementation
Real world experience with embedding and productionising genAI solutions within work flows with an understanding of the challenges and proven strategies to overcome issues with highly automated consistency, accuracy and explainability
Demonstrated proficiency in working independently, taking initiative, and making decisions
Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations
University Degree or TAFE level equivalent in a computing or programming field (desirable)Exposure to software and system design
Ability to drive issues to resolution
Motivated and pragmatic approach to problem solving
Excellent communication and interpersonal skills
Ability to adapt to changing requirements
Natural proactive and positive attitude
Willingness to learn and explore different solutions – thinking outside the box
Our commitment to you
At the heart of CHU’s company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas, shared experiences and access to a flexible work environment. Every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future. We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need. We are committed to creating a psychologically safe recruitment experience.
